Privacy policy

Welcome, dearest visitor, to Lady Alchemy's enchanted realm! Just as we protect the ancient secrets of our magical recipes, we also take great care to protect your personal information. This Privacy Policy describes how Lady Alchemy (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from ladyalchemy.co.nz (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Even in the enchanted world of Lady Alchemy, we value transparency. By using and accessing any of our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

From time to time, in response to celestial alignments or earthly regulations, we may update this Privacy Policy. Any changes will be posted on the Site, and we will update the "Last updated" date. Your ongoing journey with Lady Alchemy will be enriched by these updates, reflecting our commitment to your privacy.

How We Collect and Use Your Personal Information

To weave our magical Services, we collect personal information about you from various sources, whether through your direct communications with us, your interactions on our Site, or from other ethereal channels like cookies and third-party partners.

What Personal Information We Collect

Embarking through our enchanted Site and Services means you may share various kinds of personal information with us, such as:

  • Basic Contact Details: Your name, address, phone number, and email.
  • Order Information: Details including name, billing and shipping addresses, payment details, and contact information.
  • Account Information: Username, password, and security questions.
  • Shopping Information: Items viewed, added to cart or wishlist.
  • Customer Support Information: Information shared through messages or during communications with us.

Information We Collect through Cookies

Our elixir's are further enhanced by the use of cookies. These magical tools help us better understand your interaction with our Services. If you wish to control or dispel these cookies, you can do so through your browser settings, though it may affect your experience within our enchanted realm.

Information We Obtain from Third Parties

Occasionally, we receive magical insights from third parties, like our trusty vendors and service providers. These insights help us process payments, fulfill orders, and improve your experience.

How We Use Your Personal Information

Just as Lady Alchemy transforms simple ingredients into delights:

  • Providing Products and Services: We use your information to provide, process, and fulfill your orders and manage your account.
  • Marketing and Advertising: To mesmerise you with our offers and products, we use your information for promotional communications.
  • Security and Fraud Prevention: To protect our enchanted territory from any malicious forces.
  • Communicating with You: To offer customer support and enhance our Services.

How We Disclose Personal Information

In certain scenarios, we may share your personal information with trusted allies, such as vendors and service providers, to perform various magical services on our behalf.

Cookies

For more information on the cookies used within our Store, please visit: Shopify's Cookie Policy.

Children’s Data

Our enchanted services are designed for mature visitors. We do not knowingly collect personal information from children. If you believe a child has provided us with their personal information, cast a swift communication spell to us at the contact details below to have such information removed.

Security and Retention of Your Information

While we wield a powerful charm of protection, no security measures are infallible. Your information is retained only as long as necessary to fulfill the purposes for which it was collected, or as required by magical laws and regulations.

Your Rights and Choices

Depending on your region, you may have rights related to your personal information, such as the right to access, correct, delete, or transfer your information. To exercise these rights, summon contact with us via the details below.

Contact

Should you have any questions about our privacy practices or wish to exercise your rights, you may contact us at:

By choosing to journey with Lady Alchemy, you entrust us with your privacy, and we honor that trust with the utmost care and responsibility. Thank you for being part of our delightful community!