Shipping policy

• New Zealand wide shipping cost: $9.99
• FREE shipping on all NZ orders over $65

We aim to dispatch all orders the following working day. You should expect shipping to take 2-5 working days (plus a couple extra for rural deliveries). 

Get in touch with us at hello@ladyalchemy.co.nz if your order hasn't arrived after 5 working days from the date of despatch.

If your order is lost en route you must report this to us within 14 days of dispatch to be eligible for a replacement or refund. 

Damages must be reported within 48 hours to be eligible for a replacement or refund.